top of page

Our Policies

Ordering Procedure:

To process your order we require a Purchase Order to be faxed or emailed to our customer service department with the following information: 

(NOTE: minimum shop order is $50.00 Canadian)

1. Artwork in an acceptable format (see Artwork requirements below)
2. Your Company information: name, address, phone number, fax, email address, and Purchase Order #.
3. Product information: Item #, item description, colour, quantity (must be in full case lots), standard imprint colour (or close to PMS #), imprint location, imprint size, and special packaging if required.
4. Shipping information: ship-to address, ship date and/or an in-hand date (event dates), your preferred courier’s name (UPS or Purolator), phone #, and account number (or advise us best way to ship prepaid, you will be responsible for scheduling pickup).
5. Please ensure that specific instructions such as art positioning, size, layout, etc. are clearly stated on your Purchase Order.

Please email your artwork to We accept most forms of artwork of 300dpi or greater. Ideally, please provide artwork in a vectorized format (eg. PDF, AI, EPS, SVG). If different or alternative artwork is needed, we will contact you.

Virtual Proofs:  We offer the first virtual proof free of charge. For each additional changes or re-proofs, there is an $8.00 charge per.

Imprint Colours:
Please specify imprint colour(s) on your purchase order.  When selecting imprint colours, please keep in mind that PMS numbers should be used as a guide only and assumes the imprint is on white. Ink colours always appear differently when they are printed on any color other than white. 

Pre Production Samples: 
For pre-production samples contact us in advance for product eligibility. Pre-production samples are available for the full setup and first column price. Random samples are free of charge. Shipping and handling costs are billed to the customer. 

Self Promotions:
We offer EQP on all catalog products for self-promotions. Minimum quantities apply.

Over & Under Shipments:
Shipments of up to 10% over & 5% under must be accepted as a complete shipment.   



While every effort is made to maintain adequate inventories at all times, we cannot be held responsible when items are not available. When possible, we can suggest a similar product as a substitution.


Production Time and Rush Fees:
Generally, production time is 10-15 business days commencing the next day after the artwork approval. Please allow 1-2 business days to receive your first artwork proof. Production time may also vary depending on product availability, larger quantity, and peak product seasons. A “RUSH” service can be provided when the product, art approvals, and peak periods are not a concern. For any orders requested before the allotted production time, a surcharge of 15% will be added to your invoice. Please call for pre-approval.

Upon approval, cancellations will be accepted in writing only. All costs incurred up to the date of cancellation such as labour, materials, and art charges will be invoiced as follows. 


All Canadian orders are shipped F.O.B. from our facility in Winnipeg (Winnipeg deliveries are $15.00). US orders are shipped F.O.B. Lancaster, MN OR our Winnipeg, Manitoba facility. Orders are shipped via our preferred economical carrier and will be invoiced accordingly. Due to the fragility of some of our products, breakage in shipping is always a possibility regardless of the packaging used. Whether our carrier or your carrier is used, Pelican Graphics cannot be held liable for any breakage once the goods have left our facility. Title to the goods passes to the buyer upon release of the goods to the carrier. Claims for lost goods, breakage, or delays in transit must be filed with the carrier upon receipt of goods. Our commitment is to meet all ship dates requested that fit within our production window.
We cannot be held liable for ship dates not met due to circumstances beyond our control. 

Imprint/Ware Quality:
Due to manufacturing limitations in the production process, variations and minor imperfections may occur from one piece to another. Size and colour variations in the ware may also occur within an order and from one order to another. These conditions are all within acceptable industry standards and not defective for return.

Payment Terms:
All pre-approved accounts are NET 30 days from invoice date unless pre-approved otherwise. NET 30 days requires payment by cheque only. Late payments are subject to interest charges. We accept Mastercard and Visa at the time of shipping only. A deposit is required on large quantity orders prior to production. Non-credit approved customers will be required to pay a 50% deposit on all orders and the balance is payable at time shipping. Pricing is subject to change without notice. Prices do not include applicable taxes and shipping.

Decoration Methods

Heat Transfer Printing - Sublimation

- Full 4-color process digital imprinting and PMS color matching.
- High heat and even pressure are required in transferring the inks to the substrate.
- PMS Color Match cannot be guaranteed on dark-colored items or stainless steel items as the inks are translucent.
- Produces a very long-lasting, durable, and vibrant imprint.


Vinyl Transfer

Vinyl transfers can be applied to virtually any fabric such as: cotton, polyester, nylon, lycra, spandex, leather and even non-woven materials. Vinyl has a very soft feel much like high end screen printing and is durable wash after wash. In most cases the vinyl transfer will outlast the garment itself! Our plotters are set up to cut 54" wide vinyl and can tackle virtually any job.   Give us a call for more details

UV Print

 - Full 4-color CMYK printing and PMS Color matching

 - White, primer and various top coat finishes also available

 - Long-lasting, raised print on most flat surfaces

Standard Silk-Screen, Pad Printing and Transfer Colors

 - These ink colors are our standard colors if a PMS color match is requested add $50.00(g) per PMS color. PMS color match cannot be guaranteed on dark-colored items, ceramics, or stainless steel items. If you have any questions please contact us. 

 COLOR                            PMS
      Athletic Gold               124
      Orange                         021
      Red                               186         
      Pink                               230
      Maroon                         202
      Purple                          2592
      Yellow                            116

      Light Blue                      298 
      Navy Blue                      282 
      Kelly Green                    347 
      Forest Green                 357 
      Teal                               320  
      Tan                                468 
      Brown                            478 
      Grey                              430 
      Process Blue
      Royal Blue Reflex

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.


Products and logos shown in this catalogue are for illustration purposes only. Pelican Graphics does not suggest that these imprints were designed by this company, or that the products illustrating those specific logos are available to be purchased by any purchaser without permission of the owners of the trademarked or copyright-protected art or copy.

bottom of page